1. What services does Noor Computer offer? We offer a range of IT services including Security Solutions, Hardware Solutions, Network Solutions, Data Backup & Recovery, Server Setup Solutions, Web Development, Software Development, and Contractual Support Services.

2. How can I request IT support? You can request IT support by contacting us via phone, email, or through our website’s support portal. We provide options for immediate assistance or scheduled support based on your needs.

3. Do you offer customized IT solutions? Yes, we provide tailored solutions to meet the specific needs of your business. Our team will work with you to understand your requirements and deliver customized IT services that align with your goals.

4. What is the process for setting up a new server? The process includes initial consultation, assessment of your needs, server selection and procurement, installation, configuration, and testing. We ensure that the server is optimized for performance and security before it goes live.

5. How do you ensure data security? We implement a multi-layered approach to data security, including threat detection, firewalls, encryption, and regular security audits. Our goal is to protect your data from unauthorized access and cyber threats.

6. What is included in your data backup and recovery service? Our data backup and recovery service includes regular backups of your critical data, secure storage, and a comprehensive recovery plan to restore your data quickly in case of loss or system failure.

7. How can I track the status of my IT support request? You can track the status of your support request through our online support portal. You’ll receive updates and notifications regarding the progress and resolution of your request.

8. What are your service hours? We offer various support options including standard business hours and 24/7 support depending on your needs. Please contact us to discuss your specific support requirements.

9. Can you help with IT projects and consulting? Yes, we provide IT consulting services to help with strategic planning, technology assessments, and project management. Our team will work with you to ensure successful execution of your IT projects.

10. How do you handle software development requests? We begin with a consultation to understand your requirements, followed by design and development phases, and then testing. Once the software meets your needs, we provide implementation support and ongoing maintenance.

11. What is the process for a hardware upgrade? The process involves assessing your current hardware, recommending suitable upgrades, procuring the necessary equipment, and installing and configuring the new hardware to ensure compatibility and optimal performance.

12. Do you offer training for new IT systems? Yes, we provide training for new IT systems and tools to ensure that your team is proficient and comfortable using the technology. Training can be customized to meet your specific needs.

13. How do I get in touch with a sales representative? You can reach out to our sales team by phone, email, or by filling out the contact form on our website. We’ll be happy to provide information and answer any questions you have about our services.

14. What are your payment terms and options? Our payment terms and options vary based on the services provided. We accept various payment methods and can discuss terms during the proposal process to accommodate your needs.

15. How do I cancel or modify a service contract? To cancel or modify a service contract, please contact our customer service team. We’ll review your request and work with you to make the necessary adjustments or provide assistance with the cancellation process.